CM
Christie M

1 reviews | Active since Oct 2020

19 Mar 2021, 18:36

Horrible customer service!

I regret why I didn't check hello Peter reviews on cell c before I ported to it. I got bad customer service 3 times ever since, it's not even a month since I've ported. I'm porting again to another network because cell c is fu of nonsense. On the 9th March I recieved a bonus 70mb free data after I bought 2 gigs that lasts 1 month. I was told I can only use it only when my 2G is finished. On Wednesday 17/03/2021 I bought 20 minutes any net minutes, 2 of my minutes got used up by a voicemail that didn't even last 5 seconds! Just now I called to inquire about wrong info I was given by a clueless agent this morning, about all in one net voice being a any network voice bundle, I used my supposedly "any network voice bundle" , the agent told me she can't refund me the airtime that got used on a different network call I made since I was given false information. I'm so angry, cell c is full of of nonsense! I don't care about the free bundles they give, it's pointless if I can't use them at all!

0
Replies (2)
Cell C
Cell C's reply19 Mar 2021, 22:03
Official
Good day Christie Maimane

Thank you for contacting Cell C. 

Please try using the sim card in another device and advise. 

Regards
^MP
CM
Christie M's update19 Mar 2021, 22:34
Reviewer Update
I only have one phone and what difference will it make when I put my Sim in another device? My phone is less than 6 months old, there's nothing wrong with it!