lJ
liezel J
1 reviews | Active since Mar 2013
23 Sept 2025, 16:00
Horrible customer service
I have had the absolute worst customer care experience ever! I have been calling since last week and either my case doesn't get logged or they keep telling me someone will be in contact! First it was 2 working days then it was 3 working days now it's 5 working days! This is pathetic and nobody seems to be able to assist
Helpful (0)
Replies (2)0
Replies (2)
Cell C's replyOfficial
23 Sept 2025, 16:11Dear liezel,
Thank you for bringing this to our attention.
We sincerely apologise for the frustration and inconvenience you've experienced. The delays and lack of communication you've described are not reflective of the standard of service we strive to provide.
Please rest assured that your concern has been escalated, and our support team is actively working on resolving the matter. A team member will be in contact with you shortly to ensure this is addressed properly.
Your satisfaction is important to us, and we truly appreciate your patience as we work to make this right.
Regards,
Cell C | MMa
Thank you for bringing this to our attention.
We sincerely apologise for the frustration and inconvenience you've experienced. The delays and lack of communication you've described are not reflective of the standard of service we strive to provide.
Please rest assured that your concern has been escalated, and our support team is actively working on resolving the matter. A team member will be in contact with you shortly to ensure this is addressed properly.
Your satisfaction is important to us, and we truly appreciate your patience as we work to make this right.
Regards,
Cell C | MMa
Cell C's reply23 Sept 2025, 16:11
Official
Dear liezel,
Thank you for bringing this to our attention.
We sincerely apologise for the frustration and inconvenience you've experienced. The delays and lack of communication you've described are not reflective of the standard of service we strive to provide.
Please rest assured that your concern has been escalated, and our support team is actively working on resolving the matter. A team member will be in contact with you shortly to ensure this is addressed properly.
Your satisfaction is important to us, and we truly appreciate your patience as we work to make this right.
Regards,
Cell C | MMa
Thank you for bringing this to our attention.
We sincerely apologise for the frustration and inconvenience you've experienced. The delays and lack of communication you've described are not reflective of the standard of service we strive to provide.
Please rest assured that your concern has been escalated, and our support team is actively working on resolving the matter. A team member will be in contact with you shortly to ensure this is addressed properly.
Your satisfaction is important to us, and we truly appreciate your patience as we work to make this right.
Regards,
Cell C | MMa
lJ
liezel J's updateReviewer Update
23 Sept 2025, 16:20We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C
lJ
liezel J's update23 Sept 2025, 16:20
Reviewer Update
We have received your query and will attend to it shortly. Your reference no is: ***. An SMS will be sent to you when your query has been resolved. Cell C