Horrible customer service

Hi.

I am totally appalled by your lack of customer service. After being persuaded into an upgrade where I was going to cancel my contracts, i am again reminded why i wanted to cancel in the first place.

The upgrade was done on the incorrect number even though the consultant in your retentions department clearly understood that I wanted the upgrade on my other line and even got authorization for the early upgrade.

I had the phone delivered this week and have been trying to get this new sim card registered/activated. I was told by Sam Kunene in your sim swop department because I don't have any usage on the sim card for 2 months she will not do the simswop.

I received the phone this week so if the upgrade is not moved to the correct and this useless sim I have activated so that I can actually use it, I will be returning the phone and cancelling all my contacts.

PS Really don't look forward to hearing from you.