HN
Hlophe N
1 reviews | Active since Jan 2023
19 Jan 2023, 18:39
Horrible customer service
I have multiple cell phone contracts with them and from last year I have been querying a R70 penalty fee for a bank account that is allegedly closed yet they receive their installments from my active bank account every month. I have been promised that someone will be in contact with me regarding this issue yet nobody has called me, have been waiting for a call from the 16th until now. There is no debit order mandate that I need to approve for Cell C. They have also charged me R70 in December last year which they themselves cannot justify as mentioned on the recorded line. The issue is clearly on their side yet they are penalizing me for it which is not fair.
Helpful (0)
Replies (3)0
Replies (3)HN
Hlophe N's updateReviewer Update
20 Jan 2023, 07:44***
HN
Hlophe N's update20 Jan 2023, 07:44
Reviewer Update
***
HN
Hlophe N's updateReviewer Update
20 Jan 2023, 08:17On the 16/01/2023 I spoke to a consultant her name is Busisiwe following up on my query, and I gave her this reference which was given to me on the 11/01/2023 by a guy who said he is a supervisor by the name Zee. Busisiwe checked using the same reference *** and told me that there was no feedback yet but she will escalate the query as urgent to the billing department. She said I will be called the same day, whic was the 16/01/2023,but till today no one has ever called me. Now I am yet told I must a call, from who,when????
HN
Hlophe N's update20 Jan 2023, 08:17
Reviewer Update
On the 16/01/2023 I spoke to a consultant her name is Busisiwe following up on my query, and I gave her this reference which was given to me on the 11/01/2023 by a guy who said he is a supervisor by the name Zee. Busisiwe checked using the same reference *** and told me that there was no feedback yet but she will escalate the query as urgent to the billing department. She said I will be called the same day, whic was the 16/01/2023,but till today no one has ever called me. Now I am yet told I must a call, from who,when????
HN
Hlophe N's updateReviewer Update
20 Jan 2023, 08:54Waiting patiently since December 2022
HN
Hlophe N's update20 Jan 2023, 08:54
Reviewer Update
Waiting patiently since December 2022