PG
Preshen G
1 reviews | Active since Aug 2018
21 Jul 2023, 14:24
Horrible communication with cell c
I am absolutely livid with cell c and the way they handle their contracts. Up till today I have a case logged for a contract I did not request and have not received any feedback and yet they have the audacity to debit me for a line I did not agree with. Getting no joy from the call center and no one ever returns with feedback. Last sms I got was this below and nothing after that
Dear Cell C customer, please receive feedback for case no.
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Cell C's replyOfficial
21 Jul 2023, 14:48Dear Preshen Govender,
Thank you for reaching out to us.
Please receive our sincere apologies for the unpleasant service you have experienced with us thus far. As per feedback on case ***, the upgrade has been reversed on the contract number *** as the consultant suggested that we can assist with a number change.
We have referred your query to our Team and one of our consultants will make contact with you to further assist.
Regards
^GN
Thank you for reaching out to us.
Please receive our sincere apologies for the unpleasant service you have experienced with us thus far. As per feedback on case ***, the upgrade has been reversed on the contract number *** as the consultant suggested that we can assist with a number change.
We have referred your query to our Team and one of our consultants will make contact with you to further assist.
Regards
^GN
Best regards,
Cell C's reply21 Jul 2023, 14:48
Official
Dear Preshen Govender,
Thank you for reaching out to us.
Please receive our sincere apologies for the unpleasant service you have experienced with us thus far. As per feedback on case ***, the upgrade has been reversed on the contract number *** as the consultant suggested that we can assist with a number change.
We have referred your query to our Team and one of our consultants will make contact with you to further assist.
Regards
^GN
Thank you for reaching out to us.
Please receive our sincere apologies for the unpleasant service you have experienced with us thus far. As per feedback on case ***, the upgrade has been reversed on the contract number *** as the consultant suggested that we can assist with a number change.
We have referred your query to our Team and one of our consultants will make contact with you to further assist.
Regards
^GN
Best regards,