mO
monique O
1 reviews | Active since Nov 2021
10 Nov 2021, 10:05
HORRIBLE CELL C - SNEAKY!
ZERO Stars !
I have been with CellC for many years and I am on their TOP Contract . I cannot phone , phone the airport / airline or alarm company among various other urgent calls.
they DID NOT inform me about this when I took out the contract or when I renewed . Apparently, you must increase your limit and pay for that calls additionally to what you are paying for the contract. Those calls cannot be made with the minutes you receive monthly. It is ABSURD! My whole family will CANCEL out contracts as soon as we possibly can! s
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Replies (2)
Cell C's replyOfficial
10 Nov 2021, 10:50Good day Moniquie
Thank you for getting in touch with us.
Kindly note that you can not use inclusive benefits to make shared or premium rated calls.
"Inclusive Benefits” means any voice minutes/SMSs/MMSs/data/USSD that is included as part of the subscription package selected by you in the Application and for which no extra charges are payable by you. These benefits are only for local use on local South African networks and may be subject to special product specific terms and conditions which may be provided to you by a Service Supplier representative.
For more details on the above kindly refer to your subscriber terms and conditions 2.1.17.
^YM
Thank you for getting in touch with us.
Kindly note that you can not use inclusive benefits to make shared or premium rated calls.
"Inclusive Benefits” means any voice minutes/SMSs/MMSs/data/USSD that is included as part of the subscription package selected by you in the Application and for which no extra charges are payable by you. These benefits are only for local use on local South African networks and may be subject to special product specific terms and conditions which may be provided to you by a Service Supplier representative.
For more details on the above kindly refer to your subscriber terms and conditions 2.1.17.
^YM
Best regards,
Cell C's reply10 Nov 2021, 10:50
Official
Good day Moniquie
Thank you for getting in touch with us.
Kindly note that you can not use inclusive benefits to make shared or premium rated calls.
"Inclusive Benefits” means any voice minutes/SMSs/MMSs/data/USSD that is included as part of the subscription package selected by you in the Application and for which no extra charges are payable by you. These benefits are only for local use on local South African networks and may be subject to special product specific terms and conditions which may be provided to you by a Service Supplier representative.
For more details on the above kindly refer to your subscriber terms and conditions 2.1.17.
^YM
Thank you for getting in touch with us.
Kindly note that you can not use inclusive benefits to make shared or premium rated calls.
"Inclusive Benefits” means any voice minutes/SMSs/MMSs/data/USSD that is included as part of the subscription package selected by you in the Application and for which no extra charges are payable by you. These benefits are only for local use on local South African networks and may be subject to special product specific terms and conditions which may be provided to you by a Service Supplier representative.
For more details on the above kindly refer to your subscriber terms and conditions 2.1.17.
^YM
Best regards,
mO
monique O's updateReviewer Update
10 Nov 2021, 10:55Thank you for the reply, but you are merely repeating what I said. I think it is very sneaky , and NO one mentioned this to me when renewing the contract . Previously I WAS able to make these type of calls. I asked VARIOUS people on other networks if they had this " condition " , and they said they do NOT and will also leave their network if they did.
mO
monique O's update10 Nov 2021, 10:55
Reviewer Update
Thank you for the reply, but you are merely repeating what I said. I think it is very sneaky , and NO one mentioned this to me when renewing the contract . Previously I WAS able to make these type of calls. I asked VARIOUS people on other networks if they had this " condition " , and they said they do NOT and will also leave their network if they did.