HORRIBLE CELL C SERVICE

I am posting this here because I have had enough of dealing with *********** staff members on the phone and also on social media. I requested a upgrade on the 18/05 was told the phone will get to me in 3-7 working days till today no phone I keep getting told that there is no stock or getting told another week. They have already activated insurance on the new phone which I DONT HAVE so since they had no ETA on the phone I called and asked for a deal they have on the website for a Laptop I explicitly asked on the call is this a laptop the agent said yes it is. I receive the deal on Friday only to find that its a NOTEBOOK not a laptop so I called up was told that my query has been lodged to the back office team and someone will call me in a hour. Till today the 07/06 nobody has called me! I have called back and been on social media only to be told it takes 3 business days! I have now been **** to so many times I dont know what is the truth anymore! Besides the lies CELL C has FALSE ADVERTISING! Why advertise phones which you DONT HAVE in stock and advertise LAPTOP DEALS when its a NOTEBOOK!!!!