Horrible Cell C Fibre Encounter

I've reached my limit with Cell C and I'm actually regretting why I chose them as my preferred ISP. They're deals seem amazing but the amount of effort needed to actually get the work done is just too much. I have posted several times on Hello Peter but it seems like every stage requires an extra push. My query (CF052119) is still open since the 15th of March and probably has a detailed description about what has happened every step of the way.

The technician assigned to me on the 15th of March has decided to block my calls and only brought me a router, after lying that the black smart box was out of stock and that he would deliver it today. I called him earlier this morning and he pretended as if he was his friend and that he had taken sick leave. When my husband called him, he answered the call as himself.

No one is giving me any clarity as to when the black smart box will be delivered and by tomorrow evening, both my husband and I will be out of the country, meaning Noone will be available to receive the box. My black TV subscription has been activated but there is no box to stream it from. I'm beyond frustrated and I can't keep doing this anymore.

May someone contact me to deliver this box ASAP. Yoh Cell C, it shouldn't be this difficult to get proper service.