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Maserame M

1 reviews | Active since Dec 2018

05 Dec 2018, 11:13

Horrible CallCentre and Billing Services!

November 2017 i ended my contract with Cell C and even received confirmtion that the number has been changed to prepaid. FFWD - December 2018 i have received my credit score and find out i have an amount listed which i owe to Cell C. May I add that no contact has ever been made with me about this outstanding amount! On 04/12/2018 i called their customer care line and Spoke to Nosihle, Phumzile, Tshegofatso, Robin ( ********** ********** 41), Yonela ( ********** ********** 35) and finally Kgomotso who were all very happy to transfer me between one another once they heard my reason for the call. Cell C's service is disgusting at a lack of a better word and has left a very bitter taste in my mouth. I would never ever recommend them to anyone!

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Replies (3)
Cell C
Cell C's reply05 Dec 2018, 11:39
Official
Good morning Maserame

We apologize for the manner in which this matter was handled and for the inconvenience caused. This is not the norm or standard of service we want we want for our customers. 

Do expect communication. 

Regards 
Cell C | PN 




Cell C
Cell C's reply05 Dec 2018, 15:45
Official
As per feedback, Palesa has contacted you and a request to update your ITC record has been sent.

Regards
Cell C | PN
Cell C
Cell C's reply11 Dec 2018, 15:52
Official
Kindly note, there is a waiting period of 14 working days.

Regards
Cell C | PN