TT
Thabsio T

1 reviews | Active since Jun 2015

10 Apr 2019, 18:22

Horrible C-Fibre service

I don't even know where to start. I have been trying to reach c-fibre support and have them resolve my fibre problem for the past 2 weeks. Nothing whatsoever has materialized after countless phone calls. They never answer direct calls. Had to think of creative ways to reach them. When that works out, they keep passing the buck and blaming other people or claim to have fixed the issue when reality is clearly different.

The finance/billing department is equally horrible and doesn't do their job. This relationship is incredibly abusive. Cell C, what do I need to do to have my issue resolved? You have a very strange way of running a business - totally baffles me.

I'm hoping Cell C will take me serious on this platform. Cell C, could you please resolve issue attached to this ticket CF056240? Things are getting ridiculously out of hand now.

0
Replies (2)
Cell C
Cell C's reply11 Apr 2019, 09:24
Official
Good morning Thabsio

As per feedback from Fibre, the reactivation has been done.

Regards
Cell C|PN


TT
Thabsio T's update11 Apr 2019, 09:37
Reviewer Update
Well I don't have fibre data as I'm writing this reply. Further, the last time I spoke to Cell C they confirmed that it's deactivated. Please get your act together and fix this. This cannot be good for Cell C's reputation. Just fix please.