Horrible C-Fibre installation service

I placed an order for a 100mbps fibre line with 50mbps upload speed with Openserve as my provider several weeks ago.

After completing the online order form with all my details and making payment, I was told I would be contacted 24 hours prior to installation to schedule a time. This never happened. A technician was dispatched, but informed me that the address they had for me was vastly different, even in another city (despite me typing the correct address on the order form), and that I would have to contact cell c to sort this out.

After phoning the number I was given and being put through time and time again, I was assured that they had corrected the mistake and my installation would be redispatched.

It was, only, the technician had the same incorrect address as before. The technician could only apologise profusely and explain that it was out of his hands.

Since then, I have phoned cell c several times to try and get assistance, every time being put through or told to phone someone else. 6 weeks has since elapsed and I am at the point where I think it would be better to get a refund and start over with another ISP.

Apart from that, when their call center called me to arrange delivery of my router, they explained that they could only make the delivery to the address for which the fibre installation was ordered, that they could only make the delivery on weekdays during office hours and that they could only deliver it to me in person, requiring my ID for receipt. Am I expected to take leave from work to receive a simple package?

Very disappointed and frustrated with cell c's service, would not recommend doing business with them.