TM
Tshepiso M
1 reviews | Active since May 2019
13 May 2019, 14:54
Horrible, bad service
I have been calling cell c for the past two weeks now, I had two contracts and they contracts ended last year in June. I checked my credit record and it shows I owe cell c R387 and R49, I have been trying to get hold of you however to no success. A consultant from the contracts department transferred me to the legal department were I held the line throughout my whole lunch hour(60minutes). I need assistance ASAP as this is affecting my credit score. The service I'm getting from cell c is horrible, I regret taking contracts with you in the 1st place.
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
13 May 2019, 15:27Good afternoon Tshepiso
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
Cell C's reply13 May 2019, 15:27
Official
Good afternoon Tshepiso
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
You have come through to the correct platform for assistance and a resolution will be provided. Sincere apologies for the inconvenience caused.
One of our consultants will contact you and assist with this matter.
Regards
Cell C | PN
TM
Tshepiso M's updateReviewer Update
15 May 2019, 11:17I still have not received a call from your consultants, I have been calling your customer services and I'm being transferred from pillar to post. Your service is DISGUSTING.
No one can provide me with answers, no one is providing me with correct email addresses and contact numbers. I am being told the accounts department is on strike, YOU ARE MESSING UP MY CREDIT SCORES. CELL C IS THE WORST CELLULAR NETWORK EVER.
Why am I not being assisted??? This is a nightmare.
TM
Tshepiso M's update15 May 2019, 11:17
Reviewer Update
I still have not received a call from your consultants, I have been calling your customer services and I'm being transferred from pillar to post. Your service is DISGUSTING.
No one can provide me with answers, no one is providing me with correct email addresses and contact numbers. I am being told the accounts department is on strike, YOU ARE MESSING UP MY CREDIT SCORES. CELL C IS THE WORST CELLULAR NETWORK EVER.
Why am I not being assisted??? This is a nightmare.
TM
Tshepiso M's updateReviewer Update
29 Oct 2019, 11:26Still have not received assistance. Can someone help me pls.
TM
Tshepiso M's update29 Oct 2019, 11:26
Reviewer Update
Still have not received assistance. Can someone help me pls.