MM
Mawethu M
1 reviews | Active since Jan 2025
10 Jun 2026, 09:52
Horrible
I am writing to formally complain about my mobile phone, which was supp**** under warranty and has been repaired four times for the same recurring fault. Despite these repair attempts, the device continues to experience the same problem and remains unfit for its intended use.
I have comp**** with all warranty requirements and have returned the device for repair on each occasion. However, the repeated repairs have not resolved the issue, causing me significant inconvenience and loss of use of the device.
Helpful (0)
Replies (4)0
Replies (4)
Cell C's replyOfficial
10 Jun 2026, 10:21Dear Mawethu Mndawe,
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience experienced.
We understand your frustration regarding the recurring issue with your device despite multiple repair attempts under warranty. Please be assured that your complaint has now been escalated to the relevant support team for further review and deliberation.
Our support and escalation teams will investigate the matter thoroughly to determine the best possible resolution. A member of our support team will be in contact with you to provide further assistance and keep you updated on the progress.
We appreciate your patience and understanding while we work towards resolving this matter for you.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience experienced.
We understand your frustration regarding the recurring issue with your device despite multiple repair attempts under warranty. Please be assured that your complaint has now been escalated to the relevant support team for further review and deliberation.
Our support and escalation teams will investigate the matter thoroughly to determine the best possible resolution. A member of our support team will be in contact with you to provide further assistance and keep you updated on the progress.
We appreciate your patience and understanding while we work towards resolving this matter for you.
Kind regards,
Cell C | GM
Cell C's reply10 Jun 2026, 10:21
Official
Dear Mawethu Mndawe,
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience experienced.
We understand your frustration regarding the recurring issue with your device despite multiple repair attempts under warranty. Please be assured that your complaint has now been escalated to the relevant support team for further review and deliberation.
Our support and escalation teams will investigate the matter thoroughly to determine the best possible resolution. A member of our support team will be in contact with you to provide further assistance and keep you updated on the progress.
We appreciate your patience and understanding while we work towards resolving this matter for you.
Kind regards,
Cell C | GM
Thank you for bringing this matter to our attention, and we sincerely apologise for the inconvenience experienced.
We understand your frustration regarding the recurring issue with your device despite multiple repair attempts under warranty. Please be assured that your complaint has now been escalated to the relevant support team for further review and deliberation.
Our support and escalation teams will investigate the matter thoroughly to determine the best possible resolution. A member of our support team will be in contact with you to provide further assistance and keep you updated on the progress.
We appreciate your patience and understanding while we work towards resolving this matter for you.
Kind regards,
Cell C | GM
Cell C's replyOfficial
10 Jun 2026, 10:26Dear Mawethu M,
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience and frustration you’ve experienced with your device.
We understand your concern regarding the mobile phone that is still under warranty and has unfortunately been repaired four times for the same recurring fault. We completely appreciate how disruptive and disappointing this must be, especially when the device continues to be unfit for normal use despite multiple repair attempts.
Please be assured that we take matters of repeated device failures very seriously. When a device is returned multiple times for the same issue and the fault persists, it requires a full review of the repair history and technical assessment to determine the appropriate resolution in line with warranty terms and consumer protection guidelines.
Please be assured that we have asked our support team to further investigate the matter urgently.
Regards,
Cell C | PMa
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience and frustration you’ve experienced with your device.
We understand your concern regarding the mobile phone that is still under warranty and has unfortunately been repaired four times for the same recurring fault. We completely appreciate how disruptive and disappointing this must be, especially when the device continues to be unfit for normal use despite multiple repair attempts.
Please be assured that we take matters of repeated device failures very seriously. When a device is returned multiple times for the same issue and the fault persists, it requires a full review of the repair history and technical assessment to determine the appropriate resolution in line with warranty terms and consumer protection guidelines.
Please be assured that we have asked our support team to further investigate the matter urgently.
Regards,
Cell C | PMa
Cell C's reply10 Jun 2026, 10:26
Official
Dear Mawethu M,
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience and frustration you’ve experienced with your device.
We understand your concern regarding the mobile phone that is still under warranty and has unfortunately been repaired four times for the same recurring fault. We completely appreciate how disruptive and disappointing this must be, especially when the device continues to be unfit for normal use despite multiple repair attempts.
Please be assured that we take matters of repeated device failures very seriously. When a device is returned multiple times for the same issue and the fault persists, it requires a full review of the repair history and technical assessment to determine the appropriate resolution in line with warranty terms and consumer protection guidelines.
Please be assured that we have asked our support team to further investigate the matter urgently.
Regards,
Cell C | PMa
Thank you for reaching out to Cell C.
We sincerely apologize for the inconvenience and frustration you’ve experienced with your device.
We understand your concern regarding the mobile phone that is still under warranty and has unfortunately been repaired four times for the same recurring fault. We completely appreciate how disruptive and disappointing this must be, especially when the device continues to be unfit for normal use despite multiple repair attempts.
Please be assured that we take matters of repeated device failures very seriously. When a device is returned multiple times for the same issue and the fault persists, it requires a full review of the repair history and technical assessment to determine the appropriate resolution in line with warranty terms and consumer protection guidelines.
Please be assured that we have asked our support team to further investigate the matter urgently.
Regards,
Cell C | PMa
MM
Mawethu M's updateReviewer Update
22 Jun 2026, 09:02Good day still waiting for feedback regarding my phone because if we don’t follow up you also don’t call.
MM
Mawethu M's update22 Jun 2026, 09:02
Reviewer Update
Good day still waiting for feedback regarding my phone because if we don’t follow up you also don’t call.
MM
Mawethu M's updateReviewer Update
25 Jun 2026, 19:51Dear Cell C,
I am requesting the cancellation of my cellphone contract due to the ongoing failure of my device. The phone has been submitted for repair on four separate occasions, yet the same fault continues to occur.
Despite giving Cell C and its repair agents multiple opportunities to rectify the problem, the device remains defective and is not fit for its intended purpose. The repeated repairs have caused significant inconvenience and have not resolved the issue.
I therefore request that Cell C cancel my contract without any cancellation penalty and confirm this in writing. Alternatively, I request a suitable replacement device in accordance with my rights as a consumer.
I look forward to your urgent response.
I am requesting the cancellation of my cellphone contract due to the ongoing failure of my device. The phone has been submitted for repair on four separate occasions, yet the same fault continues to occur.
Despite giving Cell C and its repair agents multiple opportunities to rectify the problem, the device remains defective and is not fit for its intended purpose. The repeated repairs have caused significant inconvenience and have not resolved the issue.
I therefore request that Cell C cancel my contract without any cancellation penalty and confirm this in writing. Alternatively, I request a suitable replacement device in accordance with my rights as a consumer.
I look forward to your urgent response.
MM
Mawethu M's update25 Jun 2026, 19:51
Reviewer Update
Dear Cell C,
I am requesting the cancellation of my cellphone contract due to the ongoing failure of my device. The phone has been submitted for repair on four separate occasions, yet the same fault continues to occur.
Despite giving Cell C and its repair agents multiple opportunities to rectify the problem, the device remains defective and is not fit for its intended purpose. The repeated repairs have caused significant inconvenience and have not resolved the issue.
I therefore request that Cell C cancel my contract without any cancellation penalty and confirm this in writing. Alternatively, I request a suitable replacement device in accordance with my rights as a consumer.
I look forward to your urgent response.
I am requesting the cancellation of my cellphone contract due to the ongoing failure of my device. The phone has been submitted for repair on four separate occasions, yet the same fault continues to occur.
Despite giving Cell C and its repair agents multiple opportunities to rectify the problem, the device remains defective and is not fit for its intended purpose. The repeated repairs have caused significant inconvenience and have not resolved the issue.
I therefore request that Cell C cancel my contract without any cancellation penalty and confirm this in writing. Alternatively, I request a suitable replacement device in accordance with my rights as a consumer.
I look forward to your urgent response.