********** service from Cell C South Africa

I purchased two R25 and one R10 Cell C airtime vouchers via my standard bank cellphone banking but on received one R25 voucher. Called the Cell C customer service contact center 9 times, after 5 days I still do not have my outstanding airtime or any feedback on complaint made or any call from a manager. I spoke to 3 Team leaders of which none of them were willing to take ownership for my complaint.<br> <br> After awaiting a response to my complaint for 3 days, I had to go to the bank to get a bank statement as proof of me purchasing the airtime, when 2 team leaders Mr Amukelani Khoza and Mr Ba***eng confirmed that Cell C are aware of the recharges not being credited to customers accounts. A team leader Sindisiwe Sokhulu had to call me on Sunday, May 25th but to date I have not received any call or refund.<br> <br> There has been no sense of empathy or sincerity after the incident and after Cell C is the party who is inconveniencing their clients. Cell C are not focusing of delivering excellent customer service and are not communicating to customers when they are experiencing problems.<br> <br> This is my case and complaints reference number: ***<br> <br> Regards,<br>