********** Service from CELL C

I have been the most unhappy person with CellC contracts. I do not know whether their consultants are taught to dribble customers, lazy explain the conditions of their contracts to customers or just do not know what exactly they are doing 1. I took out a mobile contract and called into CellC several times requesting a cancellation and settlement amount for the mobie contract and on record the different consultants noted that I needed to make a payment of R2000.29. I have made the payment a week ago on the 7th of August 2019 and I called in today, 13 August 2019 today requesting the formal cancellation letter. To my surprise the consultant informed me that I would still need to pay my subscription fee. I am extremely upset by the level of unprofessionalism that CELLC keep perpetuating. I am trying to stay out of debt and this is honestly an unnecessary headache because I cannot afford to keep this contract anymore .