1 reviews | Active since Sept 2015
********** service
<p>Since being with Cellc we have had only unpleasent service. We did an upgrade last year at Cell C Cavendish in Cape town, we were forced into a contract that we didnt want as the data contracts for cellular were taken away. There were also no stock of almost every single phone. Middle of February the contract was changed all of a sudden we loose all the data we had. When doing the upgrade we used to be a on a 2GB contracta my fiance' does not use minutes but alot of data. We were forced into a package that only gives him 100MB which is nothing. So we decided to take a Whatsapp bundle at R7.50. We got told that we can whatsapp as much as we like (include sending pictures, videos and voice notes) and there is no Limit. Firstly it was not activated, i had to call in and activate it, once it was activated my fiance' could not send or receive pictures, videos and Voice notes and to find out that there is a 1GB limit and to send media you need airtime on the phone. So we were **** to and forced into a contrct my fiance cannot use. When i called cellc all they said was sorry. That is not going to fix our problem. It doesnt help us. I cannot send my fiance' any media. We have had endless lies from Cellc and we would like someone to fix this and compensate us for how we were treated and **** to. We cannot use my fiance's contract for any data related things. </p> <p> </p> <p>Thank you</p> <p> </p>
There is no way, where a customer is forced into a contract, whether the contract was taken over the phone or at the store. The customer has a right to take the contract or not to take the contract.
We will get one of our consultants to contact you and assist with these issues.
Regards
Cell C | PN
There is no way, where a customer is forced into a contract, whether the contract was taken over the phone or at the store. The customer has a right to take the contract or not to take the contract.
We will get one of our consultants to contact you and assist with these issues.
Regards
Cell C | PN
The problem is you guys will get the consultant to call me and all they are going to say is that they are sorry the agent misled me . However there is nothing they can do about it. Thats what they told me. I need this Whatsapp bundle issue sorted because we were **** to. This is what it comes down to. When i say that we were forced, we needed a phone urgently as my fiance's phone was broken. There were only iphone SE or 6s in stock ( which we dont use) there were 2 sony's in stock, No Huawei, No samsug in stock. NO data contracts only the pinnacle.
The problem is you guys will get the consultant to call me and all they are going to say is that they are sorry the agent misled me . However there is nothing they can do about it. Thats what they told me. I need this Whatsapp bundle issue sorted because we were **** to. This is what it comes down to. When i say that we were forced, we needed a phone urgently as my fiance's phone was broken. There were only iphone SE or 6s in stock ( which we dont use) there were 2 sony's in stock, No Huawei, No samsug in stock. NO data contracts only the pinnacle.
When we get a consultant to call in this platform, we actually request the consultant to assist and investigation the matter. The consultant has to call first in order to get more details of the complaint, ask security questions etc.
Our consultant has contacted you, she explained how the whatsapp bundle works and assisted with the settings. She will follow up and find out whether the settings have been corrected from your end.
Regards
Cell C | PN
When we get a consultant to call in this platform, we actually request the consultant to assist and investigation the matter. The consultant has to call first in order to get more details of the complaint, ask security questions etc.
Our consultant has contacted you, she explained how the whatsapp bundle works and assisted with the settings. She will follow up and find out whether the settings have been corrected from your end.
Regards
Cell C | PN
As per feedback, your WhatsApp is functioning correctly and one of the store representatives will contact you with feedback.
Regards
Cell C | PN
As per feedback, your WhatsApp is functioning correctly and one of the store representatives will contact you with feedback.
Regards
Cell C | PN
