********** Service

<p>I contacted Cell C support on Tuesday 02Aug 2016 to enquire why I had no service connection? I was informed that my account was in arres and i was under the impression that Cell C had not allocated my payments and thus informed the agent to please advise on the details of which i could use to send through my proof of payments. After being put on hold for 22min the agent advised that an sms had been sent to my Cellphone with the details and that i should contact Cell C within 3 days to follow up with the process.</p> <p>I contacted Cell C support again on Thursday 04th Aug 2016 at 9h52 and spoke to Maya who now advised that that my account was deactivated due to "Void debit orders" on my ABSA account. I explained to Maya that since I opened my account i have always paid via EFT and no debit order has ever gone off of my bank account.</p> <p>I also explained that i could not understand why in May 2016 a Cell C consultant changed my date of payment to the 15th of each month so as to avoid debit orders from going off to avoid unneccessary charges had not mentioned anything about unpaid debit order amounts either? I mentioned that i emailed Cell C customer service department not once but twice on the 13.05.2016 Incident number : ********** 921 and Incident: 160 ********** 42 to sort this matter out and again on the 17.05.2016 Incident: 160 ********** 52 and noone has bothered to assist. Maya's reply was that apprently an agent tried to contact me but i never answered so the call was closed, What kind of Customer service is that?</p> <p>Maya advised that she will logg a new call on my behalf ( incident number for the 04 Aug 2016 is ********** ********** 48) after being on the phone with her for 39min, and advised and promised that someone from Cell C would contact me within 3 to 4 hours to sort out the issue that i have. It has NOW BEEN 5 days with noone trying to contact me from Cell C as yet and my line is still deactivated. </p> <p> </p> <p>THIS IS BY FAR THE WORST CUSTOMER SERVICE THAT I HAVE EVER RECEIVED AS A CLIENT!</p> <p>I CAN'T WAIT TO BE FREE OF THIS CONTRACT!!! </p> <p> </p>