********** Service

To whom it may concern,<br> <br> I have upgraded to a new contract based upon an undertaking that I will be able to take out an additional data contract. Cell C failed to contact me again in order for the additional contract to be concluded.<br> <br> Following Cell C's failure, I called in to take out the additional contract. Following this, Cell C failed to deliver the device and contract in time. <br> <br> My experience with the call centre have been woeful. I have been hung up on, **** to, left waiting for extensive periods of time, given contradictory advice and sent from pillar to post with no workable solutions. The call centre agents refuse to let me talk a manager, and refuses to assist me.<br> <br> It is now nearly a month after the first promise was made that I would be able to take out an additional contract, and still I do not have the new contract. <br> <br> <br>