1 reviews | Active since Jul 2017

11 Jul 2017, 09:26

********** Insurance Customer Service.

<p>@Cell C @CSurance @Hollard @Worldwide Advisory Services.</p> <p>Claimed two devices two moths ago, still paying monthly instalments and yet still NO phones...NO response from CSurance and Cell C themselves are no help either. What kind of Customer service is this ? It’s definitely not award winning.<br /> <br /> <br /> </p>

0
Replies (6)
Cell C
Cell C's reply11 Jul 2017, 09:33
Official

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the relevant department to have this kind of behaviour rectified. This is not the norm or standard service we want for our customers.

One of our team members will contact you shortly.

Regards
Cell C | PN

Cell C
Cell C's reply11 Jul 2017, 09:33
Official

Thank you for notifying us of the above.

Sincere apologies for the unsatisfactory service and inconvenience caused. We will address this matter with the relevant department to have this kind of behaviour rectified. This is not the norm or standard service we want for our customers.

One of our team members will contact you shortly.

Regards
Cell C | PN

Cell C
Cell C's reply11 Jul 2017, 17:45
Official

Please be advised that Mpho has escalated this matter to Csurance for further assistance and feedback will be provided.

Regards
Cell C | PN

Cell C
Cell C's reply13 Jul 2017, 16:25
Official

As per feedback, you have been contacted and assisted with this matter.

Regards

Cell C | PN

's update13 Jul 2017, 16:31
Reviewer Update

Yes as per feedback yes I've been contacted and assisted with this matter, but I want to see results from C Surance so Cell C please kep them on thier toes about this ...I refuse to wait another week longer.

's update19 Jul 2017, 08:56
Reviewer Update

Good Morning Mpho

Do you have any positive feedback for me...?