********** customer service
<p>I have been a customer of Cell C's for the better of 10 years, and now i am haapy to leave them, but they wont let me go. Its like im being *********ed into staying. It has taken them 3 months and still they wont cancel my contracts. I receive over the top debits every month, yet I call them every month to cancel.</p> <p>Some of the customer service consultants are so rude, today one of them laught at me while i was ranting and raving. I was transfered 6 times and then the 7th person helped me and the 6th provided soem assistance. Note for every person i has to give them security information, over and over! Cell C need to relook at their procedures and methods of working as they are a *******. I am left with a bitter taste in my mouth. Beware! they upgarde me without letting me know they were offering me an upgrade ( i thought it was a data bundle offered) and they didnt give me a phone , lol . I will make it my lifes ambition to degrade Cell C to every person i know.</p>
Hi Kim
Cancelling your contract should not be this frustrating, sincere apologies for the unsatisfactory service.
A consultant cannot upgrade your contract without you giving the going ahead or you requesting for the upgrade, we will listen to all the call recordings and assist accordingly.
Regards
Cell C | PN
Hi Kim
Cancelling your contract should not be this frustrating, sincere apologies for the unsatisfactory service.
A consultant cannot upgrade your contract without you giving the going ahead or you requesting for the upgrade, we will listen to all the call recordings and assist accordingly.
Regards
Cell C | PN
Theodorah has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
Theodorah has been in contact with you to assist and provide feedback regarding this matter.
Regards
Cell C | PN
