1 reviews | Active since Jul 2016

07 Nov 2016, 11:47

horible service

<p>well firtsly</p> <p>I never had any problems with cell c now all of the sudden. what is going on. I’m speaking to</p> <p>customer service what horrible service dropping the phone in my ear her answer is I don’t know</p> <p>I asked for a statement and it showed that my debit is off successful, now I’m getting sms saying that</p> <p>I need to pay otherwise my account will close down but when I spoke to the horrible service consultant</p> <p>she said it was paid successful and on the statement is shows that as well,</p> <p>please stop this type of service, I will rather take my business somewhere else, look like</p> <p>this is getting little bit redundant.</p> <p>PS: I need to close my account let one of your horrible retentions consultant call me</p> <p> </p>

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Replies (3)
Cell C
Cell C's reply07 Nov 2016, 11:55
Official

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication during the course of the day.

Regards

Cell C | PN

Cell C
Cell C's reply07 Nov 2016, 14:52
Official

Patrick could not get hold of you on your contact numbers. However he sent an email advising you of this and requested for an alternative number where he can get hold you and assist.

Please respond to his email and he will gladly assist.

Regards

Cell C | PN

Cell C
Cell C's reply16 Nov 2016, 15:23
Official

Patrick has been in contact with you to assist and provide feedback regarding this matter.

Regards
Cell C | PN