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Bianca M

1 reviews | Active since Dec 2016

03 Apr 2017, 16:37

HONESTLY I AM SICK OF CSURANCE!!!

<p>After cancelling my cell phone insurance with CSurance they debited me twice after that!! I am so fed up! I had to call them last month to query the debit and now I find myself on hold with them once again. THEY HAVE DEBITTED ME TWICE SINCE IF CANCELLED MY INSURANCE. Everytime I complain Cellc are the first people to call me and say they will get someone from CSURANCE to get back to me and that is the only time I am contacted by someone. I am currently on hold with them and have tried calling 3 times or more and each time i am placed on hold for more than 10 minutes. This company needs to be closed down they are so useless i am so fed up with dealing with them I cancelled my insurance for a reason now i still have to go through this drama again. When is this going to end!!!</p>

0
Replies (3)
Cell C
Cell C's reply04 Apr 2017, 07:31
Official

Hi Bianca

This matter will be referred to C-surance for assistance. Don't worry, we will ensure that this matter is sorted.

Regards

Cell C | PN

Cell C
Cell C's reply04 Apr 2017, 09:22
Official

As per communication, Lungi will revert with feedback.

Regards

Cell C | PN

Cell C
Cell C's reply05 Apr 2017, 15:18
Official

As per feedback, Natasha has been in contact with you to assist with this matter.

Regards

Cell C | PN