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JW
Jeffrey W

1 reviews | Active since Jun 2025

07 May 2026, 19:31

Hond*** service

Cell Cs customer service is hond ***. Service suspended for almost a week for paid up accounts... Every day they requesting POP anx im defeated... Spending hours on call... Only to tell you we can not recconect your line. No investigation being done to try and resolve issue... Hond *** service... Sies

0
Replies (7)
Cell C
Cell C's reply07 May 2026, 19:52
Official
Dear Jeffrey W,

Thank you for contacting Cell C.

We sincerely apologize for the inconvenience and frustration you’ve experienced. We understand how upsetting it is to be without service for so long despite your account being paid up, especially after the time spent trying to resolve the matter.

A case will be escalated urgently for further investigation and resolution. We appreciate your patience and thank you for bringing this matter to our attention.

Kind Regards,
Cell C | NMb

Best regards,

JW
Jeffrey W's update07 May 2026, 20:06
Reviewer Update
I wont hold my brrath honestly... After explaining my situation to several consultants... Im still without service... And afyer all this has been cleared.... All you gonna say is sorry for the inconvenience... I have been with Cell C for very long... Maybe 20 years... But the past 2 years your service is really really poor.... No cistomer satisfaxtion... Its no use to say you will escalate things.. Because it appears as if your ppl dont know what they doing... Getting into arguments with customers... Very unlroffessional... I requested for a supervisor to adress my issue.. To no avail.... So ja... At present still with no service... So whatever you intend to do... The damge is done... I feel dedeated... Never did i imagine to experience this.... And if you raise your voice out of frustration... You get rold dont shout at me and phone put down in your face... This is what we as tour paying clients needs ro deal with
Cell C
Cell C's reply07 May 2026, 20:30
Official
Kindly note that your query needs to be reviewed by our support team so that they can assist you further. We will ensure that the matter is addressed promptly.

Cell C | NMb

Best regards,

Cell C
Cell C's reply12 May 2026, 10:16
Official
Dear Jeffrey Witbooi,

Please receive feedback on your request/query.

Kindly be advised that attempts were made to contact you on *** regarding your request to resume your line, however the call went to voicemail. The matter has been referred to Finance for further feedback, after which you will be contacted again.

The case remains pending.

Kind regards,
Cell C | GM

Best regards,

Cell C
Cell C's reply14 May 2026, 08:46
Official
Dear Jeffrey Witbooi,

Please receive interim feedback on your request/query.

A request for payment allocation has been sent to our finance team. In the meantime, your line has been restored. We will advise once the payments have been allocated.

Kind regards,
Cell C | GN

Best regards,

Cell C
Cell C's reply14 May 2026, 17:55
Official
Hi Jeffrey W,

We attempted to contact you at ***, but were unable to connect. Could you please provide an alternative number or suggest a better time for us to call?

Cell C | MP

Best regards,

Cell C
Cell C's reply15 May 2026, 11:05
Official
Dear Jeffrey W,

Kindly receive an update regarding your request/query.

Please be advised that both payments have been successfully allocated.

Regards,
Cell C | GN

Best regards,