Home Router not working!

I have recently opened a new contract with cell c for 40gig data on home router. I received the router on 27/11 and I had set it up just as stated on the Manual but it was not working. I then called the tech Dept and I spoke to someone who tried to assist me. Still failed. He the. Adviced me to go into a branch as there may be an issue with the Router.

I went to a branch at maponya mall on Friday 1/12 and the guy tried to help but failed to do so. He then confirmed that there is an issue with the Router and suggested I cancel my contract as I was still within my seven day period. I then called cell c on the same day and asked to cancel my contract. The lady I spoke to said to me that the courier company does not work on weekends and the Router can only be collected on a Monday but that will be too late as my seven day period will be over and I will have to pay R1500 as a cancellation fee. I was very patient with her and told her it's ok. I really do want the router so if someone can come collect it and replace me with a new one that works so I can use the data il be paying for at the end of the month... That would be great. She agreed and scheduled for delivery on Monday 4/12.

Monday came and went... No collection. I called again yesterday and the guy scheduled a delivery for today. Still no collection. I tried to call earlier today again to ask what's happening... Cell c lines are not working, they keep asking me to rate the service... How do I rate the service without speaking to an agent??

I kept in touch with Noxolo Xaba, my sales agent but she lost interest after I took the contract. Now she tells me to dial 084 145 with every query i ask her about. I'm so angry at the incompetence.

I have had the router now for two weeks and I still am unable to use it. I have 40gig of data just chilling, waiting to expire. Now if I cancel, I must pay 1500? Pay 1500 for something that NEVER worked and no one can even tell me why? No.

I don't want it anymore. I regret ever taking this offer with cell c. Please collect your Router asap and don't even think about charging me 1500. I won't pay it. Just take back this problem you have given me. It would have been a different story had cell c employees taken me seriously but no one cares.

Please assist asap!