MR
Matthew R

1 reviews | Active since Aug 2010

30 Jul 2021, 14:02

Home Connecta Flexi / LTE signal lacking

9th July reported severe signal and connectivity issues in Meyerton / Henley on Klip area, still waiting for an improvement to the signal some 3 weeks later, spoke to Cell C Technical Support, for the 1st week I was resetting my router on every call, then changing APN's, changing from roaming to not roaming. All to no avail, this has allegedly been escalated on numerous occasions, but still no improvement in the signal. Last week allegedly a LTE Technician came out to the 'street' (the street is 5km long from the highway to the house), he could have been anywhere, I asked on knowing this why they didn't come into the house as I was working from home, and they would have been able to check the issue at source, not on the street!! Even today the lady said she will get back to me 4 hours later I am still waiting. Cell C no point in being competitive with LTE rates if you can't get the signal to the house, your service / feedback sucks, I think I can count on 1 hand how many times your personnel have called me vs the amount of times I called in looking for feedback!!

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Replies (2)
MR
Matthew R's update30 Jul 2021, 16:15
Reviewer Update
I have heard the words escalation and expect a call used for the passed 3 weeks, accept there is an issue with the signal rectify it or I will take my business elsewhere!!
MR
Matthew R's update02 Aug 2021, 19:15
Reviewer Update
So received 2 missed calls from EDS Technical at 9.05am and 9.06am today while I was in a meeting, followed by 2 sms's stating my query was closed, but no other feedback or voicemail. Do you Technicians think to call later in the day???? So what was the feedback pray tell SMS provided case number ***
Which required yet another call back to your call centre / numerous security questions etc etc etc
You will also see that case number *** (13th July) is still open according to your call centre tonight, sorry I'm confused is it a 2 - 3 day turnaround or 2 - 3 weeks???