SA
Samuel A

1 reviews | Active since Dec 2021

11 Dec 2021, 10:15

Home Connecta FLEXI

I bought Home connecta flexi bundle for 899 and it was suppose to last for 60days, they took remaining data on the 30th day and when I called them they gave me a reference that it will be sorted that they opened a case. They gave me 48hrs that the remaining the data will be restored, that I'll receive confirmation sms that my case has been resolved and after a week after calling them everyday they said my request wasn't successful. Before buying the data it was written 60days but when I called them they said I was supposed to rol***** the data that it's not automatic rol*****. They said they sent sms to all subscribers and my own sim card is LTE and it was in the router.

0
Replies (3)
Cell C
Cell C's reply11 Dec 2021, 12:10
Official
Hi Samuel

Thank you for reaching out .

Kindly be advised the valid was changed 15 October , it is now valid for 30 days , and you have the option to rol***** the data for the next 30 days ,using *147# or the app.

^NH 

Best regards,

SA
Samuel A's update11 Dec 2021, 15:37
Reviewer Update
Is it all the remaining data that will be rolled over or theres specific amount of data that can be rolled over
Cell C
Cell C's reply12 Dec 2021, 13:50
Official
Good day Samuel

You can extend data validity for a further 30 days with Data Rol***** service. If you choose not to use the rol***** service, unused data will be forfeited. Dial *147# > My Account > Data Bundle Rol*****. 

^NT

Best regards,