1 reviews | Active since Dec 2015
Home Connect SIM Disaster: Escalated But Still No Solution
Home Connect SIM Card has been nothing but a waste of time and money. I bought the SIM specifically for data usage, but it does not work at all.
What makes this worse is that the same network works perfectly on my router device, which clearly shows the issue is with the SIM/service itself. The matter was escalated, but there is still no resolution and no proper turnaround time given.
While waiting for this issue to be fixed, I have already spent even more money buying data from other networks just to get back online and continue with work and business operations. Customers should not be forced to pay twice because of poor service delivery and unresolved technical issues.
This experience has been frustrating, costly, and unacceptable. SMMEs and professionals rely on stable internet connectivity to operate. When service providers fail to resolve issues quickly, customers carry the financial loss.
I need: • Immediate resolution
We sincerely apologize for the frustration and inconvenience caused by the Home Connect SIM issue. We understand how important a stable internet connection is, especially for business and work purposes, and we truly regret the impact this experience has had on you.
We appreciate you taking the time to share your concerns with us. Please be assured that your feedback is important, and we understand your disappointment regarding the delay in resolving the matter. We acknowledge the inconvenience and additional costs you have incurred while trying to remain connected for your work and daily operations.
Kindly refer to your direct messages for further assistance, as we would like to review the matter in detail and assist you further toward a resolution.
Regards,
Cell C | LD
We sincerely apologize for the frustration and inconvenience caused by the Home Connect SIM issue. We understand how important a stable internet connection is, especially for business and work purposes, and we truly regret the impact this experience has had on you.
We appreciate you taking the time to share your concerns with us. Please be assured that your feedback is important, and we understand your disappointment regarding the delay in resolving the matter. We acknowledge the inconvenience and additional costs you have incurred while trying to remain connected for your work and daily operations.
Kindly refer to your direct messages for further assistance, as we would like to review the matter in detail and assist you further toward a resolution.
Regards,
Cell C | LD