NM
Nomvelo M

1 reviews | Active since Oct 2015

01 Oct 2015, 12:12

Hollard C Insurance ***********

I took the policy on the 1st of June for my phone, the policy is R119.00 a month, then on the 27th of July they debited the amount of R476.00 on my account, they then told me they made a mistake they will reverse the money back into my account and if they dont this amount will be for a period of 4 months which is June, July, August and September<br> I then called them on the 31st of July to change my banking details, suddenly on the 27th of September i received a message advising me that my policy has been suspended, I was not notified or given any warning about this and they should have NOT deducted any money on my account since we agreed on that this R476.00 is for 4 months, AND they should have called or warned me that when they tried to debit money on my account it did not go through, and now i have to register a new policy and they will not give back my money..Please help me.

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Replies (1)
Cell C
Cell C's reply01 Oct 2015, 14:55
Official
Hello NatureB,

Thank you for posting to us.

One of the consultants in the escalations team will contact you and assist with this matter. Do expect communication soon.

We apologize for the inconvenience caused.

Regards
Cell C | PN