TM
Thabo M

1 reviews | Active since Jul 2013

14 Mar 2015, 23:59

Holding time for a ref number of complaint

Upset is really an understatement <br> <br> Cell C fails at informing one, of the most important information. This before and after you found yourself in a painful and long 24 mouth payment agreement for bad service... unhelpful agents and need I go into the LONG waiting call time you have to go through just to be unhelped and kept on hold during this pain. <br> <br> May I keep this short. May Cell C take time to listen this call reference: #***, between agent I who kept me on hold just to give/text me the *** and the matter which kept me on the phone for 20 minute...<br> <br> After this, will someone get back to me with a simply solution of terminating and ending thing this agreement which I found myself in. From my side, I delivered to the agreement and my 24 for months ended on 01/03/2015... yet I'm being billed for the 25th months... I thank the call and offer I was informed of in December for an early upgrade which I decilined but never was I informed of a 30 day which I need to send before of end of contract... Nor was I given a call..email or sms to inform me of contract expiration on 01/03/2015. But I did get the invoice today informing me of the invoice for month 25..

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Replies (1)
Cell C
Cell C's reply16 Mar 2015, 07:57
Official
Hello LeThaboMo,

Thank you for posting to us.

We apologize for the manner in which this matter was handled and for the inconvenience caused. One of our team members will contact you and assist. Do expect communication soon.

Regards
Cell C | PN