Holding my phone hostage
<p>Hi, </p> <p>I need to report that Cell C Repairs is currently holding my phone hostage. My phone has been in for repairs for 3 weeks now, and between the repairs department and insurance the lack of communication has me without a phone for 3 weeks, with daily responses of "waiting for feedback" at every request I make for the rturn or progress of my phone. </p>
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.
Do expect communication during the course of the day.
Regards
Cell C | PN
I spoke to Sikhumozo after my initial complaint, and he said he is handling this matter himself. But even after submitting all requested documentation, there is NO work done on my phone or any sign of me receivining it today. And I need my phone this afternoon. I asked on Monday already for this whole process to be cancelled and my phone returned fixed or not because I need it this afternoon. What the hell am I expected to do now?!!!
I spoke to Sikhumozo after my initial complaint, and he said he is handling this matter himself. But even after submitting all requested documentation, there is NO work done on my phone or any sign of me receivining it today. And I need my phone this afternoon. I asked on Monday already for this whole process to be cancelled and my phone returned fixed or not because I need it this afternoon. What the hell am I expected to do now?!!!
This is just beyond unacceptable. This is my first claim, I have never missed a payment, you keep my phone at repairs for a whole ****** month and then want excess payment on insurance of 90%??? My phone has been with your technicians for a whole ****** month!! Can I please have my phone returned to me before the end of the day today!!
This is just beyond unacceptable. This is my first claim, I have never missed a payment, you keep my phone at repairs for a whole ****** month and then want excess payment on insurance of 90%??? My phone has been with your technicians for a whole ****** month!! Can I please have my phone returned to me before the end of the day today!!