RO
Rheinhardt O

1 reviews | Active since Jun 2014

10 Apr 2019, 16:18

Hoe my here Cell C weer

****ty billing How on earth can you take a contract out on the 26/03/2019, you pa the connection fee of R199 on the 1st. and today you get a sms stating that you should pay R447 we did not even get the full airtime, and if its prorate how on earth can pro rate for 5 days be the full amount of 220, **** ****.account ********** 82 agreement number ********** ********** 855013. And I told her not to go to Cell C but no see what i have to sit with now, fix this stuf as i wont pay for two months if i didnt get two months data / service.

unless if you are going to tell me that you work like insurance than ill understand, but i know you take the premium and than load the services. it does not work month in advance like insurance. guys sort this thing and soon as that does not gel with me you cant take a premium for May in April that is bungus.

Give me answers

0
Replies (2)
RO
Rheinhardt O's update11 Apr 2019, 08:18
Reviewer Update
Sorry for the message I think that you should go to We Connect Centurion and train the stuff that sells your product as the information they give my girlfriend was wrong, she was told that a activation fee of R199 plus a prorate for the few days will be debited and after that R220 monthly but as i spoke to her last night I informed her that it is the payment for April and may thats why its that amount of R447. Sorry for the message yet the consultant that miss lead my girlfriend should be dealt with Mpho Mabena We Connect Centurion
Cell C
Cell C's reply11 Apr 2019, 08:36
Official
Thank you for getting back to us. That is correct, the bill included a prorated amount for March, the subscription fee for April and connection fee.

Regards
Cell C | PN

Best regards,