ZL
Zakithi L
1 reviews | Active since Aug 2018
03 Mar 2021, 12:28
Hillcrest Cell C
A lady call Jacqueline was very rude on my request for sim swap...telling me I should phone customer care and when the consultant phoned care and customer care approved my sim swap she still didn't want to hand in the sim card.i had to sit the for more than 30min and the store only had 2 people meaning it wasn't busy
Helpful (0)
Replies (6)0
Replies (6)
Cell C's replyOfficial
03 Mar 2021, 12:47Hi Zakithi
We would like to sincerely apologise for the inconvenience caused.
Please advise which store you visited for the SIM swap and we will have this addressed.
^MM
We would like to sincerely apologise for the inconvenience caused.
Please advise which store you visited for the SIM swap and we will have this addressed.
^MM
Best regards,
Cell C's reply03 Mar 2021, 12:47
Official
Hi Zakithi
We would like to sincerely apologise for the inconvenience caused.
Please advise which store you visited for the SIM swap and we will have this addressed.
^MM
We would like to sincerely apologise for the inconvenience caused.
Please advise which store you visited for the SIM swap and we will have this addressed.
^MM
Best regards,
ZL
Zakithi L's updateReviewer Update
03 Mar 2021, 12:59Hillcrest
ZL
Zakithi L's update03 Mar 2021, 12:59
Reviewer Update
Hillcrest
Cell C's replyOfficial
03 Mar 2021, 14:34Thank you.
We have escalated the matter further.
^MM
We have escalated the matter further.
^MM
Best regards,
Cell C's reply03 Mar 2021, 14:34
Official
Thank you.
We have escalated the matter further.
^MM
We have escalated the matter further.
^MM
Best regards,
ZL
Zakithi L's updateReviewer Update
03 Mar 2021, 14:45What's the feedback
ZL
Zakithi L's update03 Mar 2021, 14:45
Reviewer Update
What's the feedback
Cell C's replyOfficial
03 Mar 2021, 15:25The matter was escalated internally for internal procedures to be followed. Unfortunately we will not be able to provide you with feedback.
^MM
^MM
Best regards,
Cell C's reply03 Mar 2021, 15:25
Official
The matter was escalated internally for internal procedures to be followed. Unfortunately we will not be able to provide you with feedback.
^MM
^MM
Best regards,
ZL
Zakithi L's updateReviewer Update
03 Mar 2021, 15:26Thanks
ZL
Zakithi L's update03 Mar 2021, 15:26
Reviewer Update
Thanks