lB
larry B

1 reviews | Active since Jul 2013

09 Apr 2016, 16:05

highly upset

well i saw ad in the cell c brochure for a 20gig data deal for 99 which is a good deal.<br> but upon completing all the paperwork which took almost an hour i was then notified that i would have to pay a sim connection fee which i feel i shouldnt have to pay as i am loyal contract customer of cell c for almost 10 years .<br> <br> it seems that cell c is willing to lose a R2400 contract for a R195 connection fee????<br> i was also notified on the day that i had a cancelled contract on my name of which i knew nothing.<br> this isnt the first time i have had a bad experience with cell c .<br> <br> i hope that cell c doesnt take this lightly ,i would understand if i was new client then i would have paid the R195 gladly but it seems loyalty means nothing anymore.<br> <br>

0
Replies (1)
Cell C
Cell C's reply11 Apr 2016, 07:10
Official
Hello lbotha187,

We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants in the escalations team will contact you and assist with this matter.

Do expect communication during the course of the day.

Regards
Cell C | PN

Best regards,