RC
Rais C
1 reviews | Active since Feb 2023
28 Oct 2024, 03:03
Highly unsatisfied cell c customer
Good Day cell c debited double the amount of my contract without my authorisation , how is this even legal .I would like the money to be transferred into my account immediately as I have lots of other bills that I have to pay I'm really upset about this situation . My name is Mogamat Rais Cornelius , email address *** .
Helpful (0)
Replies (3)0
Replies (3)
Cell C's replyOfficial
28 Oct 2024, 09:13Dear Rais Cornelius,
Thank you for bringing this to our attention.
We sincerely apologize for the frustration caused by this unexpected billing issue. We will escalate your query to our support team for a thorough investigation and to ensure this is addressed as quickly as possible. They will work to confirm the cause and assist with the necessary steps for correction.
Kind regards,
Cell C | GM
Thank you for bringing this to our attention.
We sincerely apologize for the frustration caused by this unexpected billing issue. We will escalate your query to our support team for a thorough investigation and to ensure this is addressed as quickly as possible. They will work to confirm the cause and assist with the necessary steps for correction.
Kind regards,
Cell C | GM
Best regards,
Cell C's reply28 Oct 2024, 09:13
Official
Dear Rais Cornelius,
Thank you for bringing this to our attention.
We sincerely apologize for the frustration caused by this unexpected billing issue. We will escalate your query to our support team for a thorough investigation and to ensure this is addressed as quickly as possible. They will work to confirm the cause and assist with the necessary steps for correction.
Kind regards,
Cell C | GM
Thank you for bringing this to our attention.
We sincerely apologize for the frustration caused by this unexpected billing issue. We will escalate your query to our support team for a thorough investigation and to ensure this is addressed as quickly as possible. They will work to confirm the cause and assist with the necessary steps for correction.
Kind regards,
Cell C | GM
Best regards,
RC
Rais C's updateReviewer Update
28 Oct 2024, 09:14Can this please be resolved today!!!
RC
Rais C's update28 Oct 2024, 09:14
Reviewer Update
Can this please be resolved today!!!
Cell C's replyOfficial
28 Oct 2024, 09:48Dear Rais Cornelius,
The matter has been escalated to the support team for further assistance. They will be in touch within 24 to 48 working hours. We thank you for the opportunity to look into the issues and ask for your patience while the process unfolds.
Regards,
Cell C | GM
Best regards,
Cell C's reply28 Oct 2024, 09:48
Official
Dear Rais Cornelius,
The matter has been escalated to the support team for further assistance. They will be in touch within 24 to 48 working hours. We thank you for the opportunity to look into the issues and ask for your patience while the process unfolds.
Regards,
Cell C | GM
Best regards,