FR
Farren R

1 reviews | Active since Nov 2015

02 Feb 2016, 16:42

Highly irritated & disgusted by the pathetic servi

This is not the first complaint I have made regarding the pathetic service I am getting from CellC Zevenwacht in Kuilsriver,Cape Town.<br> <br> <br> I have been incorrectly billed for a huge amount that I have disputed more than 3 months ago and still nothing has been done to clear this stupid mistake that they made! <br> <br> <br> I have been blacklisted due to this reflecting as bad debt !<br> <br> <br> The store manager (Ralph) is so *********** and neverminded with this urgent matter and is not doing anything to get this resolved. <br> <br> <br> Every single day since I disputed the bill I have to contact him to get feedback and he just has nothing to say to me , every time he has a different story. He tells me he is swamped with work and dealing with other things when me being blacklisted due to their incompetence and stupid errors made that I now am liable for! <br> <br> <br> CellC is going to lose a customer due to this and I will be taking this matter further to let authorities deal with it. <br> <br> <br> I am highly irritated and disgusted with the service from this manager Ralph and that store. <br> <br> <br> I am going to cancel the contract I have with them once this matter is resolved!!!<br> <br> I am sick of this **** now!<br> <br> I hope to get a response ASAP<br>

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Replies (1)
Cell C
Cell C's reply03 Feb 2016, 07:23
Official
Hello jade988,

Thank you for posting to us.

We have escalated this matter for further assistance. Do expect communication during the course of the day.

We apologize for the inconvenience caused.

Regards
Cell C | PN