1 reviews | Active since Jul 2014
Highly irate with service due to migration from Al
On Sunday, 13/03 my cell phone went dead and as I was travelling my family were frantic as they couldn't get hold of me - on the 14/03 called Altech who advised that all was well on their side and Cell C were to blame due to the migration - I called Cell C and I was not on their database. Went onto Altech's website and logged a query later that afternoon I received an email saying my query was resolved. Today is 15/03 17h30 and I still am unable to use my cellphone - on calling both Altech and Cell C the one blamed the other however I insisted I be helped so this woman called Sunera (***) said she would check and come back to me and this was at 08h30 this morning. I have a good mind to cancel this contract as I am sick and tired of this disgusting service. Was told by Altech that the migration was resolved on the 13/03 - I have lost business, been inconvenienced in so many ways but this means nothing to these 2 useless companies.
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
Thank you for posting to us.
We apologize for the unsatisfactory service and inconvenience caused. One of the consultants in the escalations team will contact you during the course of the day and assist.
Regards
Cell C | PN
