HIGHLY FRUSTRATED

I am so deeply frustrated with cell c that it is becoming emotionally and mentally draining.

I have requested a cancellation on 1 of my contracts on the 7th July 2021, I have paid, requested cancellation and paid immediately on the 7th july, called in 2 days later and was told that the payment had been allocated and contract cancelled, only to find out in August after debiting me that the contract was not cancelled and I was still paying for it. Called in August and escalated, sent through all proof of payments for cancellation and payment of account, (since cell c was not debiting me on my debit order date) after 1 week of calling everyday and emailing back and forth you guys said that it was done and only cancelled after escalation! NOW IT IS 3OTH SEPTEMBER,

Beginning of September I received my bill and STILL GETTING BILLED FOR CANCELLATION OF THE CONTRACT!!!!!!!!

from the 7th September till TODAY, I have been calling after escalating AGAIN AND STILL NO FEEDBACK, I HAVE BEEN CALLING CELL C EVERYDAY!!!!!

YOU ARE BILLING ME FOR SOMETHING THAT WAS PAID ON THE 7TH OF JULY!!! Customer care is a joke, all they tell me is that they cant help me and I need to wait I HAVE BEEN PATIENT AND UNDERSTANDING AFTER YOU GUYS DID THE CHANGE OVER AND KEPT BLAMING I.T FOR EVERYTHING, I CANT NOW!