Highly Dissappointed,

<p>So</p> <p> </p> <p>i took the contract at cellc in 2014,</p> <p>the operator told me, </p> <p>"you wil be very happy with the phone"</p> <p> </p> <p>it was a blackberry z3</p> <p> </p> <p>need i to remind people why we dont buy blackberry? we south african people are tough characters. and we dont have wifi to boost **** signal experience</p> <p> </p> <p>i held a samsung s4 mini next to it and the blackberry, the blackberry was out of signal,</p> <p>and the samsung had full signal</p> <p> </p> <p>so no need to realy complain about that, so i said the sim can stay and rot there in my cupboard, ill buy a new phone,</p> <p> </p> <p>so 2 years goes buy i never use the sim card its just gone, i buy a new phone for my wife, but i thought " hey cellc is advertising the put up alot of new towers" </p> <p>i took the huawei p9-lite the phone is suppose to be insured for R6799-00 we were propably the first in south africa to get the phone, so at first we are very happy cause everything seams good, then when i call her on the cellc number the line makes alot of noise, as if you took a mono cable and plug it into a stereo amp. so we then realised that when the phone goes over to roaming which means VODACOM, then the voice is ****, but here is the thing, we have a VODACOM sim in the phone as well,</p> <p> </p> <p>when i call on the vodacom number there is nothing wrong</p> <p> </p> <p>so yes i did do an expensive contract. R449 or whatever the exact amount is, thats stil alot, seeing that the same phone on Telkom better advantages is R199-00, i mean more free minutes and more data,</p> <p> </p> <p>so then my wife had to stay at her parents for a week, and so we do video calling via whatsapp, </p> <p>geus what suddenly whatsapp doesnt use the same data as provided in youre package it uses "smart data" so i get a bill of almost R200 extra, and in that month. she didnt use the data with the package the package data ended on 400mb, and the minutes ended on 3 minutes or something,</p> <p>so then i get curious, why does the amount just go up suddenly, and then there is a little line at the bottom of the contract saying " minutes carry over to the next month" geus what. the minutes not used is not carried over. you just loose the minutes.</p> <p> </p> <p>so firstly cellc signal is bad,</p> <p>secondly it is over priced the minutes</p> <p>and the youre data is over limit because whatsapp doesnt use package data it uses smart data </p> <p> </p> <p>so if you dont use whatsapp for data? why do you buy a contract with data? i mean whatsapp equals data?</p> <p> </p> <p>or is it a way of tricking you into buying a whatsapp bundle?</p> <p> </p> <p>so i then decide to find out how much it would cost to close the Contract</p> <p> </p> <p>R11999</p> <p> </p> <p>so the phone is 6799 when we bought it, and we already paid R2500- on the contract. so im paying more for the minutes then i am paying for the phone? so airtime on cell c is more expensive then the phone it self?</p> <p> </p> <p>b.t.w the phone is now valued at R4999-00 </p> <p> </p> <p>sorry, but im just having bad experiences with cellc</p> <p> </p> <p>then to top it off, when i had to get a new sim card, i had to pay R150-00 for the new simcard, </p> <p>and on telkom simswops are free, dont tell me cellc is better service then telkom, telkom where i stay, is faster, cheaper and more realiable</p> <p> </p> <p>This email is send on behalve of </p> <p>Michael van Rooyen</p> <p> ********** </p> <p> </p> <p>or leave a message in my email </p> **********