Highly disappointed at the service

Good morning

I've been with cell c for 5 years never missed a premium and I've been a loyal customer.

The service I have been receiving is pathetic and poor to the core.

I'm so frustrated and angry and lost all trust in cell c I would never ever take another contract or recommend them to no one as they don't give a **** about their clients and don't follow up they just don't care and do not even attempt to assist when you need help.

I've been logging queries since April 2020 in the beginning of lockdown requesting for assistance.

I'm sick and tired of calling you guys every single day and logging queries and complaints which no one deals with.

I just had it with you guys and the amount of service I have received.

I have been calling asking for help and logging queries none stopp.

I just received a **** email but no one called me and asked how they can assist even though I have been calling and communicating on a daily basis.

They just disconnected all my lines and I have made payment as per our agreement.

How do I get help from you guys and receive assistance in need.

You know that every one had a though time during COVID-19 but you guys couild not be bothered.

I have been waiting for a few months to receive a call from your department a d even went yo the Cell C store at Southgate branch we sent several emails asking to help me and you guys are fast to send **** emails saying you have handed me over where as I have been communicating and making arrangements and paying my premium and I even paid extra for the month of August.

I'm so frustrated and sick if you guys this is not on and the service is just poor.

I paid off one of my contacts it's a pre paid number now however you block that number from receiving calls and making calls I don't understand what the **** u do that for as the contract is paid off and closed you don't have the right yo do that so which means if you closed your contract you are still bound to cell c this is affecting my credit record.

Why do you guys not call your clients and assist or make an arrangement.

I had to send you over 100 emails to get an AOD document which is now null and void as per your contact center and I have made the payment as per your request the full amount.

Your service is very poor and I am tired of begging you guys to reactive my lines as per our agreement. What's the use of paying so much but there is no VALUE FOR YOUR MONEY.

I regret taking contract with you guys as I'm really not happy and very disappointed at the level of service I have received there is no assistance or help what so ever and you are not sympathetic to your clients I've been in hospital mentioning that I'll send my proof of payments as I had no excess to internet banking but you don't care all you care about is business.

I en been with you guys for years now never missed payments and this is the type of service you give.

I really regret having taken your service it's very poor and I'm really disappointed really I would rate your service =0 out of 10 which is a NO FROM ME I WILL MAKE SURE I GO TO THE CONSUMERS OMBUDSMAN AND MY LAWYERS AS I HAVE EMAOL PROOF AND YOUR CALLS ARE RECORDED TO THE 1000 TIMES I CALLED ASKING FOR HELP.

NEVER EVER WOULD I OPT FOR CELL C EVER AGAIN.

HIGHLY Disappointing

I'm really heart broken and disappointed at the service and no assistance received