Highly disappointed and disgusted in cellc

Good day.

The reason for my email is that I am utterly disappointed and disgusted by what cell c calls customer service.

I was in arrears with cellc. I called on the morning of 15th of January 2025 to ask confirm my debit date before I make payment for the arrears balance I was told it's the 28th of January 2025, because I changed my debit date to the 15th and the consultant told me it would only take effect on February 2025. I made payment to cellc for the arrears on 15th January of R2883 and yet I was deducted R4378 on 15th January. I have been trying to get my refund since then. I called on the 17th January to log case for refund the consultant logged the case. On the 19th of January a consultant called me I sent home my bank statement and proof of payment. I called the 20th as I got no confirmation of receipt of documents. The consultant told me case was closed because no documents was sent. Which I did send from both my person and work email.. Then she logged another case and the consultant called me on 22nd January. I sent documents to him me acknowledge receiving the documents. I applaud him for doing his job well his name is Bongani Malatole reference number ‪***‬

Today on 5th February 2025 I called Cellc customer service to find out how far the process is I spoke to a consultant Agaogelo Matsomane. He then told me they tried to pay me yesterday but they couldn't. And apprently some of my credit will be used for the next debit date 15th February 2025 which is a week away. I then asked to speak to a manager, spoke to Stepho Born. He told me whoever told me I was getting a refund didn't do their job properly, because cellc will never do debit order before 15th. I'm still waiting for the reference number of that call.. Which I also ask why didn't the payment they "made to me yesterday" has not reflected never got an answer reference number for the call "‪***‬"

I'm so utterly disgusted by what cellc customer service fighting me for my own money. Bare In mind it's not r283, It's R2883.. Then the manager have the audacity to tell me I have to wait another 10 working days for the balance of 1754.01 Because cellc took R1128. 99 for my next debit which Is only 15th February 2025 which is so unfair of then. CELLC HAS NO LOYALTY TOWARDS THEIR Customers. Yet me as a loyal customer still upgraded my 2nd contract on 22n January 2025