Highly disappointed and annoyed

I am highly disappointed in the service I have recieved from Cell C. In 2017 my husband took out a fibre contract with them thinking that it would all be swell. They're professionals right? That's what I thought too.

We moved at the end of 2017, and the consultant that dealt with our account omitted a lot of information. After my husband was properly informed of the implications we told the consultant (who was extremely rude and unprofessional) to hold the account until fibre was installed in our new home (this took about 1-2 months).

Thereafter, Cell C hounded my husband to pay R3 646.25 for something he had not asked for. This is a lot of money to pay for something that you did not request.

After being handed over (like ***????) my husband was informed by someone in the company to draft an email stating exactly what happened. They took this email as a letter of cancellation (which is completely not what was within the email). I woke up to NO internet on Thursday, a day before a long weekend.

I sat on Thursday for 8 hours on the phone trying to deal with this matter. My company is losing profits from this, I am not able to do my work, and my braindamaged brother is finding it extremely hard to adjust to things not working properly.

After speaking to a wonderful and helpful consultant, he informed my husband and I that his manager "denied the request" to not be charged cancellation fees for an account we did not cancel.

I informed them that I will be taking legal action because this is ******* to charge someone for a service they dod not request.

Another senior person contacted me and stated that we are in the right and that it would all be sorted. However, we are still sitting without internet, it's a long weekend, and we are still expected to pay for a service not being rendered.

I have already contacted my lawyer and this will be going to court because I have spent hundreds on phone bills, bank charges, not being able to see clients, and just sheer emotional distress because this has been going on for over 6 months.

Cell C's incompetence has caused us to be bul**** into paying a bill that was not requested by the user which clearly is an ******* offence (Consumers Act).