High praise for the staff of CellC Fibre Support (in Durban/eThekwini)

Last week was the eighth time (in a year) that I called them for help. On each occasion, they conveyed a genuine interest in me as an actual living human being, and their clear and friendly communication quickly settled my frazzled nerves. They speedily identified the problem and explained the steps needed to rectify matters. (In my case, several times this concerned faulty fibre connection to the building and necessitated escalation to Frogfoot, and thus outside of CellC’s control). Most recently, I was assisted by Fezile Buthelezi (on 31 July) and Nomphumelelo Marimae (on 2 September). Both paid patient attention while I outlined my problem. Both provided clear and concise explanations. Both followed up within seconds with messages giving reference information (“tickets” booking the escalated issues). Part of the praise for this exceptional team must go to the local management of this call centre (based in Durban/eThekwini). Their approach to the recruitment, selection, training and motivation of the Support team members is an excellent example for other service providers to follow.