HIGH LEVEL OF INCOMPETENCE
<p>The level of incompitence at csurance is amazing, i made a cellphone order and payed for it after weeks of my calls not being taken and switching from agents who didnt know what to do some even make you hold for an hour and never get back to you and some just drop the call. Now they finally send my handset but they send it to a cell c store in joburg when i told tehm to send it to PMB victoria road . I called them and they said they will call the joburg cell c and tell them to foward it and now when i call the joburg cell c they say no contact has been made, i showed faith in these guys by being very patient but now im really ****ed off.</p>
Thank you for bringing this matter to our attention.
We apologise for the manner in which this matter was handled and for the inconvenience caused.
One of our team members will follow up on this matter and assist. Do expect communication.
Regards
Cell C | DA
Thank you for bringing this matter to our attention.
We apologise for the manner in which this matter was handled and for the inconvenience caused.
One of our team members will follow up on this matter and assist. Do expect communication.
Regards
Cell C | DA
Nelly has been in contact with you to assist on this matter and feedback will be provided as soon as possible.
Regards
Cell C | DA
Nelly has been in contact with you to assist on this matter and feedback will be provided as soon as possible.
Regards
Cell C | DA
Nelly has confirmed that the issue has been attended to and your query is resolved.
Regards
Cell C | DA
Nelly has confirmed that the issue has been attended to and your query is resolved.
Regards
Cell C | DA
My query was never resolved, your people called me and apologized , still I haven't received my phone which I orded last year and payed for. I pay you guys every month I played the access fee but you guys still have done nothing for me, I think you need to train your stuff and mystery shop them to ensure they are always on the ball. As for me I've given up , I've had enough I've lost all hope I've been patient far too much with this company . This is not the way to treat customers, I know it's all about money it's a business but you guys need to respect us.
My query was never resolved, your people called me and apologized , still I haven't received my phone which I orded last year and payed for. I pay you guys every month I played the access fee but you guys still have done nothing for me, I think you need to train your stuff and mystery shop them to ensure they are always on the ball. As for me I've given up , I've had enough I've lost all hope I've been patient far too much with this company . This is not the way to treat customers, I know it's all about money it's a business but you guys need to respect us.