Hidden terms and conditions

I recently signed up with Cell C Fiber on their Winter Special, where you get 3 months free and Cell C Black free for three months.

The initial service received from Canon their representative was excellent, fiber installed to my satisfaction.

However, the 3 months Cell C Black is not activated. I called their call center, call center agents could not help, was told to email support which I did. Responses were quick, however the resolution was absent. The same generic response was received after sending numerous emails, "You query has been escalated and you will receive your code once it is received by them"

Eventually out of desperation, I requested that a "human" call me but was ignored so reverted to taking this up with Canon. Canon responded immediately and I received a call from a "human"

Unfortunately, the resolution provided was poor in that I was told that my account was not active and that I would have to wait for my first billing before a voucher code could be provided. I thought this was strange as my fiber was active, but this fell on deaf ears.

I advised the agent that this was unacceptable as this was not advertised in the Winter special in that you would be provided with 3 months free "Black" but would have to wait for a month before it works. The agent apologized and said he understood my frustration and would advise management. (Wonder if that happened as I did not hear from management)

In a nut shell, was told to enjoy the 3 months free internet until "Black" became active.

In my book, this is false advertising, when you sign up for a contract it comes with all the services offered to the client, unless the client was told up front that this is not the case.

So this is false advertising and has *****ed what was initially as "great" service interaction. I now understand why Cell C ISP ranking is where is is when a company adopts such a service proposition.

Please be warned out there should you consider joining Cell C Winter promotion. It is subject to the above "hidden" terms and conditions.