AS
Alistair S

1 reviews | Active since Mar 2015

03 Dec 2018, 14:01

hidden added costs for keeping old number

I signed up for a new contract over the phone, the consultant was friendly enough, but she told me I could not setup my old phone number (a cell c prepaid number) on the new account at the time, and that I had to call back once I received the phone, so I did and was then informed that I had to pay another R250 setup fee for porting/using my old number, I feel that this is a bit of a **** and should have either been communicated up front if not charged at all.

0
Replies (2)
Cell C
Cell C's reply03 Dec 2018, 15:08
Official
We are in receipt of your complaint and apologize for the inconvenience caused. One of our consultants will contact you and assist. 

Do expect communication. 

Regards       
Cell C | PN 

AS
Alistair S's update04 Jan 2019, 21:59
Reviewer Update
the friendly Cell C people sorted me out it was a rigmarole but they got it sorted in the end, thanks Cell C