Hey Jose! You still have a problem here… You might even have a few…

<p>So after my previous complaint on Hello Peter (You can read it here: https://hellopeter.com/cell-c/reviews/hey-jose-i-think-you-have-a-problem-here-***), I eventually had a “Social Media Consultant” to contact me, advising that everything would be sorted and they would especially ask that my order be expedited. I thought this was a nice gesture and pretty decent service recovery.</p> <p> </p> <p>But wait, there’s more…</p> <p> </p> <p>When I still did not get the device by the next week Monday, I phoned to follow up. I was told you have no stock, but I should get my device within week ending 05/06/2016. I was happy with this, and actually quite impressed that you have such great turnaround times with your suppliers – Kudos to your buyer! - But sadly, I did not get the device as promised.</p> <p> </p> <p>So I knew it sounded too good to be true, and I found myself phoning again today, enquiring whether there is any news? I was speechless… I was advised by a consultant that the device was sent to RAM for distribution to myself on 02/06/2016, but RAM advised yourselves on 03/06/2016 that you did not provide them with my contact details, hence they could not deliver. After RAM received no further response from yourselves, they sent the device back to you today, 06/06/2016. I eventually got hold of one of your supervisors, Lorraine, who then told me you’d have to have the order sent to be recaptured and I might get it somewhere this week.</p> <p> </p> <p>Now I’m really starting to wonder if you are getting these messages, Jose. Or are they getting lost in the corporate ladder, which so often shield CEO’s from the ugly realities of their business, too afraid that they will not get that big bonus, incentive pay-out, or even worst, have their own incompetency laid bare. I think your people are scared Jose, too scared to give you this message, and that’s sad… Cause if you knew what your customers were thinking, saying, telling other people, you might be able to help your people make Cell C great. I sure hope you get this… for all Cell C’s stakeholder’s sake.</p> <p> </p> <p>For now, I’ll be here waiting to see if my device arrives this week, 3 weeks after my order was placed.</p>