Hey Jose! I think you have a problem here...

<p>I ordered a new contract, supplementing my existing contract, and upon following up as to the progress, I was told that “Noleen” from the Validations Dept tried getting hold of me, thus the hold-up with the processing. Tried contacting her and was passed from pillar to post. Spoke to 8 different consultants, each one unable / unwilling to assist.</p> <p> </p> <p>Even explained my situation to the “Customer Service” department, where a consultant told me he can only assist if I’m having technical issues. This was actually a little funny, as I cannot comprehend that a major company like Cell C does not empower their “Customer Service” department to assist customers with all issues. Clearly a bit of organizational structure issue here.</p> <p> </p> <p>Eventually one of the consultants, back at “Sales” told me that “Noleen” from validations would phone me back and he was mailing her that it was urgent. At this stage I was quite desperate for some action to be taken, and I told him that this call would have to happen within the next hour, threatening to cancel all my business with Cell C if it didn’t… Still no reply.</p> <p> </p> <p>I've always had great service from Cell C, but I find myself disillusioned by the lack of competence in the Call Centre. I sincerely hope that some senior management would take the people responsible to task, or even just get this message. Something to show: “Hey, we acknowledge here might be a problem. We will work on it.”</p> <p> </p> <p>The sad reality is, I’ll probably just get the generic answer: “We apologise for the unsatisfactory service and inconvenience caused. One of our consultants will contact you and assist.”</p> <p> </p> <p>So for the time being, I’ll be waiting patiently for something to hopefully happen soon.</p>