Here we go again! Lies!Lies Lies

I have been having issue since December 2018. I would love to cancel but would probably be charged ridiculous cancellation fees, although the sales person told me I could cancel at any time!!! that was a lie!

After chasing Cell C to do the job they were supposed to, they finally called for metro fibre to come and install my line last week (requested this since the 11th February 2019). Metro fibre came ,installed and left. Before metro fibre left I told them the device was not working as it stated on my phone that there was no internet connection. metro fibre said this is because I did not pay Cell C?????? My account is up to date so this is false!!!! I called Cell C to no avail. Metro fibre came on Tuesday 12th March. I have been following up since as I have had no connection since. Metro fibre tested their line with some device and confirmed the installation was done successfully so the issue is with Cell C and their router and not Metro fibre.

Yesterday (Sunday 17th March) I called again and spoke to Rose whom said she would send out a technician to me the next morning (18th March 2019), she also said she would mail me the reference number for our call.. Nothing received and no one has called. I called the call centre today again and they confirmed that Rose did not log any details for my request... NOW I NEED TO FOLLOW UP AGAIN!!!!!

Do I have to wait another month for someone to get back to me?

Honestly Cell C stays disappointing