JC
Jackie C

1 reviews | Active since Jul 2013

24 Mar 2017, 09:18

here we go again

<p>What happens to the fact that I am paying for a service that I am unable to use because of faulty phone?</p> <p>1) I am paying my monthly subscription I have 3 contracts</p> <p>2) My cell phones are losing signal all the time, emergency calls only.</p> <p>3) My one phone switched completely of when I restated the phone everything is wiped off, whatsapp doesn’t work, BBM doesn’t work everything just gone.</p> <p>4) NOBODY CARES AT CELL C<br /> <br /> I HOPE THAT MY COMPLAINT THIS TIME WILL NOT FALL ON DEAF EARS.</p>

0
Replies (2)
Cell C
Cell C's reply24 Mar 2017, 09:33
Official

We care and value our customers, your complaint will not fall on deaf ears this time as you came through to the correct platform for assistance. Sincere apologies for the inconvenience caused.

One of our team members will assist with your complaint.

Do expect communication.

Regards

Cell C | PN

Cell C
Cell C's reply27 Mar 2017, 11:34
Official

As per feedback, you have been contacted and advised on a way forward.

Regards

Cell C | PN