Here is a list notes I have about Cell C

The only reason they get 5 stars is so that this complaint can stand out from the rest.

Sometimes when making or getting calls, the call is unable to connect. Sometimes when making or getting calls, the line is inaudible. Sometimes when making or getting calls, the line just cuts. Very bad reception when near cement walls, floors or ceilings. The data connection consistently drops and needs a phone restart.

The option online to request a call has not worked even though I have sent more than 6 requests, When dialing your switchboard, more than half the options are outdated or the lines don't connect. The cancellation and complaints department lines do not work most of the day. When my line is not working and I dial in from another cell service provider, they cannot call back and you have to pay. It is not possible to set up a self-service PIN on your switchboard system. When leaving a bad review after a call the switchboard does not see a response, but it sees good responses. Agents at the call center just transfer you around until someone feels like helping you. It is almost impossible to speak to a manager, out of 20 calls asking for a manager, I only got connected twice and my error was escalated but not resolved. I had a ***** complaint in February, followed up 4 times, no answer at any point. Cell C gave me 2x 5GB contracts in March which I never used or got any SIMS for, however I have been paying R110 for this for almost a year, the price is going up again now. I have sent a complaint, got an affidavit, followed up twice and I have still not heard a word.

They call me twice a day from customer care 084 145 but when I answer they cut the call.

After an incorrect debit I called in to find out what is outstanding, the lines kept getting cut every time the agent got stuck with the system error. I called in 5 times and was told to pay 5 different amounts in one day.

The cherry on top is that this is the third month that all 6 of my contracts with them have been suspended awaiting arrear payments, every month I EFT the full owed amount and then they unblock me, next month I owe even more than the previous month. They told me to pay it and they will keep the credit for next month. (My installment is 850 and I paid 1090 in October, 1200 in November and 1700 in December.) They debit me for 2 different amounts of 1400 and 1800 every month.

In November I called in and asked what the amount in arrears was, I paid it and they unsuspended my account. In December they told me again that it was more than two months in arrears, I made a double payment again. Two weeks later my account is in arrears for an amount in November which is not even allocated to a contract.

************************************************************************* Find below the latest mail I sent to these knaves.

After receiving promises from 3 different agents since Friday I have still not been called by any managers to resolve my issue. I have spent more than 4 hours on the phone over 18 calls to determine why I owe an inexplicable amount since September.

This erroneous amount has caused 8 clearly incorrect amounts to be withdrawn from my bank account which resulted in a financial and reputational loss for myself. Furthermore, all of my contracts have been suspended due to these arrears even though I have been paying the full outstanding amount for months in a row.

Cell C has not been honoring their onus on my contract and after months of reporting more than 4 service failures no action has been taken.

In the past months, I have only been able to reach Thamsanqa Maluleke and Collin who are friendly enough to help. However, no action or communication takes place afterwards and I do not hear any further feedback.